ProXe360®: Customer Engagement
We understand that your customer experience is your top priority. Your success in delivering a memorable, frictionless and engaging experience begins and ends with your ability to partner with an industry-leading solutions provider with the capabilities to design a program that meets your customer’s unique payment needs. Our state-of-the-art ProXe360 portal provides the flexibility to brand specific products or programs, instilling trust through a consistent and integrated look and feel. By providing the capability to manage access to modules and functionality through role-based user profiles, ProXe360 also includes the ability to create, fund and distribute virtual debit cards or process digital payments directly from the portal.
Our engagement efforts don’t stop there. We offer a suite of educational campaigns across the customer lifecycle that provide proactive ways to engage with customers. In addition to our self-service portal, we have an Atlanta-based customer service team that provides inbound and outbound customer support with cloud-based systems, complete with geo-diverse redundancy to ensure consistent availability for any need.
Enrollment and identity verification
Account lifecycle management
Fraud, waste and abuse monitoring